What personal information is collected and how is it used?
Information You Directly Provide through our Site
We collect personal information directly from you to do all the things typically associated with Web sites. Examples of the information we collect include name, address, phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places on our site: for instance, when you check out with your online order; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
We may also collect information that you provide on our site about people you know. For example, we collect your gift recipient's contact information to process your gift orders. We may also collect contact information about your friends and family members when you participate in one of our refer-a-friend programs. In these instances, we may send a message to your friend or family member on your behalf. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you.
We use personal information to do things like:
- process your online orders;
- open an online account at your request;
- personalize your online experience with content and offers that are tailored to your interests;
- provide customer service, whether it's responding to a request or following up on an order;
- include you in surveys and contests;
- enable you to post your content, such as comments or images;
- facilitate networks of online social activity centered around our products and services;
- improve our website, improve the manner in which offers are made on our website, improve purchase decisions of our visitors and the interactions visitors have with our website;
- enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment; and
- market our products and services that may be of interest to you--for instance, we may add you to the Tica Surf USA email list when you make an online purchase or sign up to receive emails; or we may add you to our print-catalogue list when you make an online purchase.
- Information We Observe or Collect through Technology
a. Navigational Information
When you visit this Web site, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information is largely anonymous in the sense that it doesn't contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
b. Cookies and Clear gifs
To better understand what you do while on this Web site, we use a browser feature known as a cookie. A cookie is a small data file that's stored by your Web browser on your computer. It's used to do things like see how you navigate this Web site, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, tailor your online experience, and tailor offers to you based on your unique tastes and both your online and offline (e.g., in-store) interactions and purchase history.
For information about your options with respect to cookies, see "What choices do you have over how your information is used?" below.
Information Others Observe or Collect through Technology
We evaluate and select third-party service providers to help us provide certain features on this site and analyze our visitors' site and purchase preferences. The following provides more information about these service providers.
We use third-party services to provide certain features on this Web site. These third parties use some or all of the technologies described in Information We Observe or Collect Through Technology to provide these features.
We use analytics companies to better understand your use of this Web site, and Web capabilities like embeddable widgets. For instance, these third parties may serve surveys to determine satisfaction with the Web site and then tie the responses to actual behavior on the Web site. We also use third parties so that we can evaluate and understand your online and store purchases to provide tailored offers and information to you. This information also allows us to improve this Web site, and Web capabilities. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
How is technology used to serve our advertisements on other Web sites and what choices do you have?
We contract with third-party advertising companies, such as Google Analytics, to deliver tailored online display and banner advertising to you on other Web sites. To serve this advertising, these third-party companies place, use, or rely on technology, such as cookies and clear gifs, to obtain information about customer interactions with us through our Web sites and interactions with other Web sites. Once this information is gathered, it helps us select tailored ads for placement on these other Web sites, based on a customer's combined online and offline (e.g., in-store) shopping history and experience with us.
For information about opt out programs that these third party advertising companies participate in, and the effect of opting out, click the following: [NAI Opt Out], [DAA Opt Out], and [Google Analytics] (you'll then leave this site for online sites where you may specify your preferences under those programs). You can also click the preference icon that may appear on some of our advertising served through use of these technologies. You should also note that our systems do not recognize Do Not Track headers from Web browsers.
How does this Web site interact with third-party Web sites and content?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We don't endorse or generally have any affiliation with these third parties. And we don't control and aren't responsible for their Web practices. It is possible that the third party providing content through our Web site may collect or observe information through its use of technology. Whether the third-party content appears within our Web environment (like a map frame), or you leave our Web site for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless we post a statement that indicates otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
Here's a partial list of the sites or content of these third parties:
1. Interactive Maps
We may facilitate easy access to the online maps of content providers like Google, Microsoft, and Yahoo! There you can get quick location, driving, and contact information for our stores.
2. Inline Framing
We may provide content on our Web site that exists on other Web sites, such as live or recorded video, through a frame surrounded by content from our Web site (this framed content is referred to as an iFrame). The iFrame is used to facilitate easy access to the content from the other Web site.
3. Sweepstakes, Contests, and Survey Sites
4. Social Networking or Other User-Generated-Content Sites, and Other Websites
5. Third-Party Rewards or Membership Programs
We may interact with certain unrelated companies that offer their customers memberships to participate in programs, which may include rewards for purchases from us. If you become a member of one of these programs or purchase something from us at this Web site through such a program, we may provide the company administering the membership program enough information about you or your purchase (like contact information, transaction date, transaction amount, and order number), to enable it to honor your membership. We are not responsible for the privacy practices of the companies sponsoring these membership programs. Their terms, conditions, and policies apply to any information that's provided to them to further their programs.
What information do we share with third parties and our sister brands (or what information may they access because of the services they provide to us)?
We may share information about you with third parties, as described below, and as otherwise described in this policy:
1. Our Sister Brands
We may also share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates may market to you.
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, provide some customer service through chat features, monitor site activity, serve surveys and provide analysis from the surveys when combined with website use, maintain databases, administer and monitor emails, administer and send mobile messages, serve ads on this and other Web sites as described above and provide consulting services. Contractors may also assist us in hosting microsites and mobile Web sites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What Personal Information Is Collected At Our Web Site, and How Is It Used?).
3. Other Marketers
We may share your name, postal address, and summary purchase information with other merchants and merchant exchanges. Other merchants may, in turn, use this information to send you offers on their products and services. If you don't want this information shared with these merchants and exchanges, please contact us at firstname.lastname@example.org to request removal from our marketing database.
4. Law Enforcement and Emergency Response
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
5. Sale or Merger
In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, consumer information may be one of the business assets that are transferred in connection with the transaction.
Nothing in this policy restricts our ability to share aggregated or anonymized information that does not directly identify you.
What choices do you have over how your information is used?
You may remove yourself from the Tica Surf USA email list by emailing our customer service department at email@example.com. Opting out of any of these emails will not stop operational or transactional messages such as password-reset or account related information from the brand or line of business in question. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we will share your e-mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
2. Mobile Messaging
If you've signed up for mobile text messaging offers but later decide you no longer wish to receive these offers, simply follow the opt-out instructions included in the mobile message.
3. Postal Mail
If you'd like to specify your preferences for our postal maillings (including postal-mail offers or catalogs), simply email our customer service department at firstname.lastname@example.org.
5. Cookies and Clear Gifs
6. Other Marketers
If you don't want your basic contact and purchase information shared with other marketers (other than our affiliates and our contractor/service providers), please email our customer service department at email@example.com.
7. Our Affiliates
If you don't want your contact and purchase information shared between our affiliates please email our customer service department at firstname.lastname@example.org and request not to have your information shared.
How do you update your personal information?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information, and other account information, by logging onto our site (e.g., Your Account on the Tica Surf USA Web site). You may also update or modify your catalog mailing information by emailing our customer service department at email@example.com.
How do we address children's privacy?
We do not knowingly collect information provided by children under the age of 13.
How do we secure your information on our site?
Our Web site has the following types of security measures: limited access data-centers, firewall technology, and (for our e-Commerce sites through which you may place orders) secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet.
While we implement the above security measures on our site, you should be aware that 100% security is not always possible.
Where is personal information stored and processed?
Tica Surf USA LLC is an organization with headquarters in the US where we share, store and process personal information. Customers accessing and purchasing with our sales website will be interacting with servers and services provided from within the United States of America.
Whom should you contact with questions or concerns?
When was this policy last updated?
This Privacy Statement is effective February 22nd, 2016.